Built by someone who lived the problem.
Twenty years in enterprise IT surfaces the same pattern again and again: the most repetitive jobs eat the most time. Patching every server, every month. Connecting to a device to work out why it's misbehaving. Necessary work — but none of it needs a person doing it by hand.
"Most of what eats an engineer's day isn't difficult, it's just repetitive. I wanted to give that time back — so a shift could be spent being proactive, not catching up."